Sunday, August 16, 2009

JetBlue - $599 "All You Can Jet" -- Read The Fine Print, And The Finer Print, Too.

JetBlue has a new ALL YOU CAN JET pass for $599. In general, it is a good idea (September 8 to October 8 is generally a slow travel time for airlines) and it hits a decent price point if you plan to fly cross country more than twice.

At the very top of JetBlue's page, it says "$599 for a month of unlimited travel, any available seat." This sounded pretty radical, so naturally I was skeptical. I figured JetBlue's lawyers would tell you that their best seats are not "available" for this promotion. Nope. They chose a different escape route. They REDEFINED the word "seat"!

Bravo. I didn't see that one coming.

Take a look at JetBlue's Full Terms and Conditions here. As you can see in the excerpt below, they've redefined their best seats as "products and services":

I think what pisses me off the most is not that they tried to exclude upgrade seats, but that they didn't have enough integrity to do it up front. This is especially shady when JetBlue defines its best seats as "seats" everywhere else on its website:

The only way you can get one of these seats is if you (1) pay more up front; or (2) gamble. And by gamble, I mean you have wait until the last minute, and hope that it is the only seat left, in which case JetBlue is forced to give it to you. Seems like a shitty incentive for anyone booking early.

The diagram below illustrates the moral of the story: the leather chair in my living room is not a chair, but my "recliner product and service."

8 comments:

Xavier said...

Yea it didn't pass the "too good to be true test".

Keep updating man.

tslmanager said...

Really, $599 for unlimited travel isn't a good deal? I bought it and used it nonstop all month and on some shitty flights I paid the $25 to get a good seat, its still a better deal than you can find anywhere.

Anonymous said...

You're a moron. I flew on the pass for a month solid and never had a problem with seats. JetBlue is also, hands down, the best airline I've ever flown. I hope you make the same stupid mistake when they offer the pass in January or next year. I'll be laughing all the way to Costa Rica.

A.H. Rajani said...

Don't quite know how to respond to a vague comment riddled with errors and calls me stupid and a moron. I didn't realize that Costa Rica was now part of the continental US (which is where the JetBlue promotion is limited to). Thanks for the breaking news.

Anonymous said...

My apologies, I forgot to include "illiterate" to my previous ad-hominem attacks.

I flew to Costa Rica for the measley cost of the taxes on the flight ($32). The promotion clearly stated that the base fare of any flight outside of the continental US is included but the passenger must pay associated taxes.

Cause & Defect should be Pause & Reflect. If you thought about this enough, or looked at other people's blogs, or read the accounts of all of us who flew on the pass without a hitch, you'd know that the information contained in your blog posting is irrelevant to the actual experience.

I love JetBlue after my month in the air with them. If this blog contained real complaints, then I might not have an issue with it. But this is ridiculous. JetBlue did an awesome thing and it really was that good, and it really was true, and I've got a few ticket stubs still laying around to prove it.

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Dallas Platinum Weddings said...

I wish I would have seen this a while back! This is an awesome deal. I would love to see any airline do this again!