Tuesday, February 20, 2007

JetBlue Debacle: CEO Neeleman's Public Apology


A.H. Rajani said...

I suppose he didn't have time to maybe rehearse what he was going to say -- he looks just about as out of sync as the airline.

Chris said...

I think it is to JetBlue's credit that it would even acknowledge a problem that hardly begin or ends with it.

A company more experienced with screwing customers would probably stay silent. If nothing else, as you suggest, they'd make sure the video would be extensively rehearsed and post-produced.

I've read so much about JetBlue's Mormon housewife contingent, I was hoping I'd hear the CEO address them by name: "Our Mormon mothers will be tackling this shit. You heathens will get to where you is going."

Anonymous said...

i couldn't get through to an agent on the phone for five days. when i finally got through they said all of their other flights were booked, so all i really got was my money back. i'm out an entire trip!